Digital Services Act (DSA) Compliance Statement – AxoGo

At AxoGo, we are committed to ensuring full compliance with the European Union’s Digital Services Act (DSA – Regulation (EU) 2022/2065), which sets out rules to create a safer, fairer, and more transparent digital environment for all users across the EU.

As a digital platform offering language-learning services through the App Store, Google Play, and our web platform, AxoGo recognizes its responsibilities under the DSA and is taking active steps to meet its obligations. Below is a summary of how AxoGo addresses key DSA requirements:

1. User Safety and Content Moderation

• We prohibit illegal content, hate speech, harassment, and misinformation.
• Users can easily report content or behavior they believe violates our policies.
• Reports are reviewed promptly by our moderation team, and actions are taken according to our Community Guidelines.
• Users are notified of moderation decisions and have the ability to appeal.

2. Transparency of Algorithms and Recommendations

• We clearly inform users when content is algorithmically recommended.
• Users can adjust or disable personalization features where applicable.
• We provide explanations of how these systems work in accessible language through our Help Center and Privacy Policy.

3. Terms and Policies

• Our Terms of Service, Privacy Policy, and Community Guidelines are:
• Written in clear, accessible language.
• Easily available before and after account registration.
• Updated regularly to reflect regulatory changes and user feedback.

4. Protection of Minors

• AxoGo offers age-appropriate content and experiences, based on the user’s age group.
• Accounts registered as belonging to minors have limited features and additional privacy protections.
• We do not serve personalized advertising to minors.

5. Advertising Transparency

• All ads are clearly labeled.
• Users are informed about why they are seeing specific ads.
• Users have control over their ad preferences.

6. Traceability of Traders

(If applicable)

• We verify the identity of third-party tutors or contributors as required under the DSA.
• Tutor profiles include clear contact and legal information where required.

7. Annual Transparency Reporting

• We will publish an annual transparency report detailing:
• Content moderation activities.
• Number of takedown notices and appeals.
• Use of automated tools for detection or enforcement.
• Our first report will be published no later than the deadline required under Article 15 of the DSA.

8. Point of Contact

AxoGo has designated a single point of contact for regulatory authorities and users in the EU, as required under Articles 11 and 12 of the DSA.

Contact Information:
📩 legal@axogo.app
📍 AxoGo Legal Department, [Business Address]

9. Compliance with Orders

• We cooperate with national authorities regarding orders to remove illegal content or provide information.
• We ensure all responses are lawful, timely, and proportionate as per Articles 9 and 10 of the DSA.

10. Risk Mitigation

(Relevant if designated as a VLOP in the future)

• We proactively assess systemic risks related to:
• Dissemination of harmful content.
• Protection of minors.
• Freedom of expression and media pluralism.
• Use of the platform for manipulative or deceptive practices.
• If designated as a Very Large Online Platform (VLOP), we are prepared to fully comply with additional obligations in Chapter IV of the DSA.

Commitment to Ongoing Compliance

We will continue to monitor regulatory guidance and best practices to ensure ongoing compliance with the DSA. Our mission is to build a transparent, user-focused, and safe learning environment for all.